Comcast Support

I have had an ongoing problem with my Comcast cable TV for several years, no Video on Demand. I also was unable to get Comcast Phone service as it never worked here.
I had countless techs here on numerous occasions and at best, I now get On Demand once or twice a week
Lately it has now escalated to where my internet connection is being affected
My download speeds are at "most times" blazing fast (8megs or better) but my upload speeds often run at 2K or not at all
I have had techs here that have added an amplifier and changed my modem with no change, except for the fact that I have been charged for the amp and a new modem...
On Tuesday a tech worked here for several hours and found that the problem was at the pole, on Thursday a tech was out to the pole and found a tap full of water
He replaced the tap, but the problem was still there, so he referred the problem to someone else that would check the lines
Today, when I was again unable to even check my e-mail, I called and was again assured there was nothing wrong with my service and that there was nothing that could be done. He asked if my neighbors were experiencing any similar problems, I advised him that both of my neighbors had canceled Comcast and switched to Direct TV and Verizon because of these problems.
He told me, that
"if it were me, I would get rid of Comcast"
Is this the extent of Comcast customer service?
Or is this the answer given to customers that have problems?
Now Comcast is raising their prices
I hate the idea of going to DSL, but until FIOS is available in my area,
I have no other option but 786 DSL connection
Anyone else having similar problems?